Help Center
1. Orders & Shipping
Q: How long will it take to process my order?
A: Processing time depends on the product type:
Wax Supplies (materials) – Usually ship within 2–3 business days.
Handmade Candles & Crystal Photo Gifts – Require more time due to craftsmanship. Please allow at least 5–7 business days before shipping.
Q: What shipping method do you use?
A: Most orders are shipped via USPS Ground by default. For larger or urgent orders, alternative carriers may be available—please contact us if you need special arrangements.
Q: How can I track my order?
A: Once your order is shipped, you will receive an email with your USPS tracking number. You can use it to follow your package’s progress.
Q: Do you offer expedited shipping?
A: At the moment, our standard option is USPS Ground. If you need expedited service, please reach out before placing your order—we’ll do our best to accommodate.
Q: How much is shipping?
A: Shipping costs are calculated at checkout and depend on weight, size, and destination. Wax supplies may qualify for combined shipping to help reduce cost.
2. Returns & Exchanges
Q: Can I return or exchange my item?
A: Our return policy depends on the product type:
Wax Supplies (materials) – Returns or exchanges are accepted within 14 days of delivery, provided items are unused, unopened, and in original condition.
Handmade Candles – Returns or exchanges are accepted within 14 days, but must be unused, unburned, and in original packaging. Any opened or burned candles cannot be returned.
Custom Crystal Photo Gifts – As these are personalized with customer photos, we cannot accept returns or exchanges unless the item arrives damaged or defective.
Q: How do I request a return?
A: Please contact us at support@bloombayshop.com within the return period. Include your order number and product details. We’ll provide return instructions.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs, unless the item is damaged, defective, or incorrect due to our error.
Q: How will I receive my refund?
A: Refunds are issued to the original payment method once we receive and inspect the returned items. Please allow 5–7 business days for processing.
Q: Are there any items that cannot be returned?
A: Yes. Opened, used, or burned candles, as well as customized products (such as Crystal Photo Gifts), are non-returnable.
3. Products & Materials
Q: What kind of wax do you use?
A: We offer soy wax, beeswax, palm wax, coconut wax, and blends, chosen for their clean burn, natural quality, and unique aesthetic.
Q: Are Bloombay candles safe to burn?
A: Yes. We use natural waxes and lead-free cotton wicks. Always follow our Candle Safety Tips for the best experience.
Q: Do your candles contain fragrance oils or essential oils?
A: Both options are available. Each product page lists whether it is made with fragrance oils, essential oils, or unscented.
4. Custom & Wholesale Orders
Q: Do you accept custom orders?
A: Yes! We specialize in wedding favors, event gifts, and personalized designs. Please visit our Custom Orders page for details.
Q: Do you offer wholesale pricing?
A: Yes, Bloombay provides wholesale options for selected candles and wax supplies. Please contact us for a quote.
5. Payments & Billing
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Shopify Payments. Some regions may also support Apple Pay or Google Pay at checkout.
Q: Will I be charged sales tax?
A: Sales tax is calculated at checkout based on your shipping address and local regulations.
Q: Do you offer installment payments or financing?
A: Yes. Through platforms like Shop Pay Installments, eligible customers may split purchases into interest-free payments. Availability depends on your location and order amount.
Q: When will my payment be processed?
A: All payments are charged at the time of purchase. If your payment fails, please try a different method or contact your bank for assistance.
Q: How do I get a copy of my invoice or receipt?
A: A digital receipt is automatically emailed after purchase. If you need a copy of your invoice, please contact us at support@bloombayshop.com.